How do I submit multiple artworks for a single New York Banners order?

At this time, New York Banner Stands can only accept one artwork file per job. However, you are able to submit a zipped file with multiple artworks.

What file types does New York Banners?

Accepted file formats: .TIF, .TIFF, .EPS, .AI, .PSD, .JPG, .PNG & .PDF.

What file specifications does New York Banners recommend for fast processing?

While we accept most formats, .pdf usually processes faster than most file types. We also suggest 150 dpi resolution at 100% of the final print size.

Should I include any fonts with my files?

NO. Instead, please ensure that all fonts are outlined prior to file upload. If you are using Photoshop, please provide flattened file only.

Do I need bleed or crop marks for my files?

No bleed or crop marks. Make your artwork match the size requested on the order. We are not responsible for crop marks or registration printed.

My artwork file contains transparency, will it print ok?

No, it is always best to flatten any file you send to New York Banner Stands. New York Banners considers flattening transparency part of basic file setup and will not check for this issue.

What is the difference between raster and vector?

Raster-based artwork such as photos or flattened artwork (from Adobe Photoshop) are made up of tiny squares (pixels), and depending on your resolution and/or final output size desired, the file could have a low quality end result. Any raster elements you wish to use should have a high enough resolution (DPI) before considering them for your large format product.
Vector-based artwork such as illustrations or clip-art style elements (from Adobe Illustrator) is made with mathematical calculations, and can be scaled up to any size without losing quality. Keep in mind that any effects used in Adobe Illustrator are raster-based and have transparency: this greatly adds to file size and you must have correct settings in your “Document Raster Effects Settings” to ensure best output for these effects. If you are doing a photo-quality print on a 36″ x 48″ poster, and leave the raster effects settings at default 72 DPI – you may see tiny squares in your drop shadows, as opposed to a smooth shadow.

Does New York Banners print borders?

You may include borders in your artwork, but New York Banners does not recommend it. Borders may vary from batch to batch making exact cuts very difficult. We will not reprint an order with borders of varying widths.

Rich Black Values

We recommend using C-15 M-0 Y-0 K-100

What is overprint, and how can it ruin my file?

Overprint is used to intentionally overlap inks for a number of reasons. We suggest that you turn all overprint objects off before submitting, for it may cause unexpected results

What settings should I create my PDF in Adobe Illustrator?

For Illustrator CS2 and above it is recommended to use the “High Quality Print” preset.

Contour Cut

Two separate files are required for contour cut graphics. One file containing artwork, the other containing cut mask file. Cut file must be completely vector and in PDF format. Both artwork and mask files must be uploaded at the same time to be processed. Cut mask les that are made using raster based programs will not be accepted.
Guidelines to follow when creating artwork and cut file:

Artwork must have 1″ bleed on all sides and a .5″ safety margin for the contour cut. To ensure over cut will not occur, please keep everything you do want cut inside of the .5″ safety margin.

Your document size must be 2″ away from all contour cut lines.

Cut mask line must be a vector path (line that has a 1pt black stroke with no fill.)

Please avoid using small or thin contour cut areas. Allow at least .5″ for separation between cut lines. New York Banners will not reprint any order with perimeter cut lines that are too close to one another.

Smooth contour cut lines are preferred. Any contour cut lines with ragged edges will show up on print. All contour cut lines must be fully enclosed paths, open lines will not cut.

Try to keep sharp angles to a minimum to avoid unwanted cuts. New York Banners will not reprint any order that is improperly setup.

When submitting both artwork and cut mask les, make sure both les are isolated from each other.

Tolerance for the perimeter cut line is .5″.

It is recommended that you keep your perimeter cut line slightly inside the border of the image you are cutting. Here is an example of how to trace an image. The RED color of the contour cut line is for demonstration only. Your cut line should be a black 1 point stroke.

Here is the image we are going to trace. We will trace around the design, making sure to leave enough room between perimeter cut lines.

Flag Templates

Note: Please download and use our most recent flag templates. When setting up flag artwork please ensure to include full bleed.
For safety margin, please keep important graphic content within the inner line. If you do not follow the template your order may be placed on hold.


Small – Single Sided
Small – Double Sided

Medium – Single Sided
Medium – Double Sided

Feather Flag

Small – Single Sided
Small – Double Sided

Medium – Single Sided
Medium – Double Sided

Econo Flag

Single Sided

Table Templates

Table Cover Template
6′ template
8′ template

Is New York Banner Stands a trade-only website? is a resource for the Trade-Only. We do not compete with trade customers for their clients. To sign up for a trade account, please click here.

Do you color match?

We do not color match.

Do you print using any Spot or Pantone colors at New York Banners?

We only print 4 color process (CMYK). If you use Spot or Pantone colors, please have them converted to process colors prior to file upload.

What size are your grommets?

We use #2 grommets, which are approximately 3/8”. Grommets are placed every 2′ standard.

Explanation for next day turnaround service

Turnaround time begins once your file is uploaded.

If your file is placed on hold, the turnaround time will begin once you select ‘Run As Is’ or once a re-uploaded file is received.

If an email design proof is requested, the turnaround time will begin once you approve the design proof.

All the times are based on normal business days, Monday through Friday, excluding federal holidays. Please note this does not include shipping time.


If an order is uploaded on a business day BEFORE 12 noon PST, then it will be shipped on the following business day. (If there is a problem with the file, it won’t be shipped the next day.)

Store Pick-up:

If an order is uploaded on a business day BEFORE 12 noon PST, then it will be available for pick-up on the following business day after 4:30 p.m. PST. (If there is a problem with the file, it won’t be ready for pick-up the next day.) You will receive an email notification if the order is ready earlier.

Same Day Order:

  • Shipping Orders:
    If an order is uploaded on a business day BEFORE 12 noon PST, then it will be shipped the same day. (If there is a problem with the file, it won’t be shipped until the next day.)
  • Store Pick-up:
    If an order is uploaded on a business day BEFORE 12 noon PST, then it will be available for pick-up on the same day after 4:00 p.m. PST. (If there is a problem with the file, it won’t be ready for pick-up the same day.) You will receive an email notification if the order is ready earlier.

Why do you have a minimum charge per item?

While we offer competitive pricing, we have to account for production and labor costs for each job.
Single-sided products – $10 min.

Double-sided products – $20 min.

Laminated products – $15 min.

Double-sided + laminated products- $30 min.

Contour cut products – $25 min.

Laminated + contour cut products- $30 min.


Order cancellation

An order can be canceled at any time prior to it entering into production. To cancel please log in to our website to view your order details and click cancel print job. If you do not see a button for cancellation, the job has gone into production and cannot be canceled.

Why does it take so long to upload files?

Your file size and your network connection are the two main factors affecting upload speed. Another way to ensure your file gets uploaded in a timely manner is flattening your files.

What is the recommended font size for my banner or sign to be viewed from a distance?

This depends on what the final output size will be, and its viewing distance.

Letter visibility chart

Do you offer hemmed edges?

Yes, we do traditional sewn hemmed edges.

Is there any maintenance or cleaning require?

The best method of cleaning your outdoor vinyl banner is to lay it flat (if possible) on a clean area, table or floor. It is recommended that you use a mild dishwashing liquid and warm water to rinse. Do not use any harsh abrasive or petroleum type cleaners. Clean and dry each side before storing. You must ensure it is completely dry prior to roll up and storage. Place your banner back in box and store it flat, not vertical. If it is standing up vertically, it may wilt and warp causing wrinkles over time.

Why is ink chipping off? Why is ink chipping off?

The reason you might have chipping on some edges of your product is most likely due to the heavy ink coverage that you used in your artwork. Once your prints are cut down, there are chances that if you used dark colors at the cut lines – there will be some chipping that occurs after the cutting process.

Should I scale down my artwork?

It is not always necessary to scale your artwork down but here are a few good things to know
Vector Art

Is your file be over 200″? If yes you will want to scale it down to 50%. While Illustrator has a maximum artboard size nearly 228″. Acrobat and others will only read up to 200″ resulting in lost artwork. So while the artwork looks ok in Illustrator, it will not print correctly.

Raster Art

Will your file be over 30,000 pixels along either axis? If yes you will need to reduce the resolution of the file to reduce the overall file size to 30,000 or less. This will maintain the correct file size and aspect ratio. Don’t be worried about losing quality. A 30,000 pixel document at 150dpi is nearly 16′ and would not be viewed close up anyway.

Reprint/Return Policy

Any defective prints or damages caused from shipping must be reported within 5 business days after the delivery date. If you do not contact us with in that time frame we will assume that your job was correct at time of receipt. To ensure a valid reprint is started, an email with attached images of damage must be submitted to for review. In the email please include the order number in the subject line and a brief description of the damage. If you are approved for a reprint a customer service representative will contact you within 24-48 hours of making the determination that a reprint or refund is appropriate in order to confirm the approved solution. If a reprint is approve you will be issued a return shipping label via email. Once we have proof of return shipment, we will then start on your reprint.

The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:

  • An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer’s expense if requested).
  • The product is lost, delayed or returned to New York Banners due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
  • Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
  • Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
  • Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
  • Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, grammar, damaged fonts, punctuation, die lines, transparency, overprint, and finished product size. New York Banners does not any changes on customer files.
  • Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 150 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
  • Products that do not exactly match color or ink density. New York Banners does not color match or match customer specified ink density.
  • Orders that are duplicated as a result of customer error.
  • Orders that are canceled after the order has entered into production (or any process thereafter).
  • Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer’s responsibility to allow sufficient time when placing an order for time sensitive materials.
  • Our failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice.
  • The release of an order by the shipper without obtaining a signature.

Order Approval/ Proofing

New York Banners has and assumes no obligation to proof or otherwise review the content or layout of your order. Even if a New York Banners customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that New York Banners will review any other order you place. Orders are printed in their “as submitted” form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. New York Banners DOES NOT make any changes on customer files. Once you submit an order to the print process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. New York Banners will assume that you have verified the spelling, grammar, content and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, die lines or, sizing, etc.

New York Banners does not provide proofs of any order unless the customer requests it as part of the order process and it is an option available for the product. If you request a proof then it is your responsibility to verify the proof against the original (and to correct any spelling or grammatical errors, etc).

If a proof is requested, then your job will not be processed or deemed production ready until you have approved the proof in writing. Please be aware that this may impact the job turnaround time.

Back Drop Assembly

Back Drop Assembly

Do you print white?

We do not currently print white ink.

How will you ship my banners and signs?

All New York Banners products will be shipped using UPS. Due to some restrictions set forth by UPS, we have taken measures to ensure competitive shipping rates.All banners five feet and under on their shortest side will be rolled and shipped in standard corrugated boxes. All banners over five feet on their shortest side will be folded and shipped in a square box.
All other New York Banners orders will be boxed and shipped according to their size. Other special shipping request, please call us.

How come you don’t offer shipping on large rigid signs?

At this moment, sizes over 4′ by 3′ 4″ are only available for Store Pickup. We currently are not able to ship sizes larger than 4′ by 3′ 4″, due to high freight charges set by UPS.

Can I ship your products on my shipping account?

At this time, we do not have this option.

Do you offer same day service?

Yes, we do. However, your order has to be placed before 12 noon PST to be qualified for same day service.

Can I upgrade my shipping?

Yes, you can. However, you must upgrade your shipping before 12 noon PST on the day your job will ship out. Please call us to upgrade.

Can I change my order from store pickup to shipping?

Yes, you can. However, this would have to be done before 12 noon PST on the day your job is completed. If not, it will ship out the next day. Please call us for shipping.

Does New York Banners offer group shipping?

Group shipping is available for jobs which have a MATCHING product category, turnaround time, shipping address, and shipping method.
Group shipping discounts are applied to items with shipping fees of LESSER value.

Note: If you decide to cancel the item with the highest shipping fee value within a group ship, your group shipping discount will vary.

Why is my shipping charge high?

Due to the large physical size of products some orders may have higher than expected shipping charges. Unfortunately there is little of what we can do as we are bound by the limitations set forth by our shipper, in this case UPS.