New York Banners has and assumes no obligation to proof or otherwise review the content or layout of your order. Even if a New York Banners customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that New York Banners will review any other order you place. Orders are printed in their “as submitted” form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process with graphic design. New York Banners DOES NOT make any changes on customer files. Once you submit an order to the print process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. New York Banners will assume that you have verified the spelling, grammar, content and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, die lines or, sizing, etc.
Do you offer same day service?
Yes, we do. However, your order has to be placed before 12 noon PST to be qualified for same day service.
Can I upgrade my shipping?
Yes, you can. However, you must upgrade your shipping before 12 noon PST on the day your job will ship out. Please call us to upgrade.
How do I submit multiple artworks for a single New York Banners order?
At this time, New York Banner can only accept one artwork file per job. However, you are able to submit a zipped file with multiple artworks.
Should I include any fonts with my files?
NO. Instead, please ensure that all fonts are outlined prior to file upload. If you are using Photoshop, please provide flattened file only.
Does New York Banners print borders?
You may include borders in your artwork, but New York Banners does not recommend it. Borders may vary from batch to batch making exact cuts very difficult. We will not reprint an order with borders of varying widths.
Is New York Banner Stands a trade-only website?
newyorkbannerstands.com is a resource for the Trade-Only Printing. We do not compete with trade customers for their clients. To sign up for a trade account, please click here.
Do you color match?
We do color match for Extra Cost.
An order can be canceled at any time prior to it entering into production. To cancel please log in to our website to view your order details and click cancel print job. If you do not see a button for cancellation, the job has gone into production and cannot be canceled.
Do you offer hemmed edges?
Yes, we do traditional sewn hemmed edges.
Why is my shipping charge high?
Due to the large physical size of products some orders may have higher than expected shipping charges. Unfortunately there is little of what we can do as we are bound by the limitations set forth by our shipper, in this case UPS.
For more queries you can visit on help center page